Manager Corporate IT- Poland

As the Manager Corporate IT  in our organization, you will be a key part of the team responsible for ensuring effective strategy, management and support of the IT infrastructure. Your role will be to direct and oversee technology-related activities in accordance with the organization's priorities and goals.

Why you'll love working at Xceedance:

• The people - we're a diverse group of fun-loving people with a range of talents, yet we are all focused on one goal - delivering the best possible service to our clients.

• Our position in the insurance industry - Xceedance supports insurers, reinsurers and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance. And what's best about this is that we are at the cutting-edge of the industry, playing a leading role in helping our clients' develop.

• Your development - we don't just talk about your development, we have a rigorous set of policies in place to drive your development month after month. Regular training, mentoring, networking. Plus your own development budget.

Key Objectives and Major Responsibilities:

• Good understanding of the IT Infrastructure, policies, practices, and implementation of next generation technologies
• Oversee, maintain, and optimize our IT infrastructure to provide high availability and secure environment
• Manage end to end IT operations activities in collaboration with associated functions
• Have good knowledge of Windows Server Virtualization, Network, Cloud, Voice, Video, Audio/Visual, Wireless including experience with new office builds and IT infrastructure upgrades
• Manage third party vendor relationships and hold them accountable for delivery of outsourced functions, specifically, Service Desk and Network Operations
  
• Oversee the monitoring, maintenance, upgrade, and administration of all IT systems, to include applications, servers, storage, databases, Cloud Infrastructure
• Primary escalation point of contact for all client IT issues & local IT Projects
• Proficient in conceptualization of business requirements into Infrastructure Architecture and deliver solutions on Architecture
• Communicate with clients/internal support team for any change/upgradation in services
• Create, review, and analyze different reports required by client & business verticals
• Maintain up-to-date hardware and software inventory
• Own and ensure proper on & off-boarding
• Ensure possibilities to automate daily work & improve end user’s daily work
• Provide IT & Infosec trainings and awareness to end users
• Proactively monitor system performance, troubleshoot incidents, and implement necessary adjustments
• Maintain documentation of system configurations, processes, and procedures
• Ensure compliance with IT policies, procedures, and standards
• Be part of the local Support Teams leadership meeting and co-operate with other global support functions for aligning to Global standards
• Act as contact person in case of the events & BCP/DR Drills
• Experience with ITIL Based Processes: Incident, Service Request, Change, Asset Management, Monitoring, Capacity Planning & Disaster Recovery

Key Capabilities and Competencies

• Effectively interact with all levels of personnel and external contacts to include a professional demeanor
• Effective communication skills for handling business process owners and power users
• Ability to manage multiple tasks simultaneously using time management.
• Familiarity with Cloud environment along with new cloud-based technology, such as mobile apps, e-mail configuration on smart phone/tablets
• Analyze upcoming trends in network infrastructure management and operations by suggesting proactive solutions to IT/technology teams
• Provide business continuity by taking active participation in severe incidents for faster resolution and ensuring no repetition
• Excellent in customer calls/Meeting/escalation handling & delivery for IT operations, able to work under pressure.
• Solid background in network administration and architecture. Hands on experience on Network Data Center planning/design/ implement, site to site tunnel setup and troubleshooting, VPN issues.
• Demonstrated problem-solving and decision-making capabilities to meet the organizations developing needs and growth.
• Ability to work in a fast-paced environment and meet tight periodic reporting deadlines.
• Exceptionally good knowledge of Windows client environment
• Practical knowledge of enterprise communication platforms (MS Teams, Teams Rooms).
• Practical experience in managing computer networks (routing, switching, firewall) of Dell, Ubiquiti devices.
• Good knowledge of best practices in controlling and monitoring network environment.
• Experience in supporting, running IT audits.
• Experience in patch and software deployment.
• Experience in managing Microsoft products: Azure, O365, Teams, Intune.
• Ability to work in a multiculture environment.

Qualification and Experience

• B. Tech/BE with overall 10+ years of relevant technical experience in IT Infrastructure, Cloud & global IT operations
• 8 to 10 years of working experience in administration of windows especially in Hybrid environment
• In depth knowledge of Cloud/ DNS / DHCP / WINS / Backup / disaster recovery
• Proficient in ITIL framework, Change, Capacity, Incident Management

What you can expect from us:

• Unique professional and personal development at one of the pioneer companies in professional insurance support.
• Ongoing professional training – to onboard you for a good start and your further professional development.
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
• Flexible work hours (we start between 7:00 and 10:30 am).
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
• Private life insurance - 80% of the premium is covered by an employer.
• Employee referral program - we appreciate you recommending your friends to join us.
• Additional days off - to celebrate your birthday, moreover, if you want to have covid vaccine or do a volunteering work, feel free to do so with some extra days off.
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
• Lively and modern office in the City Centre with parking space for employees.
• A supportive and friendly atmosphere created by passionate people.